Return & Refund Policy

Effective Date: 25-August-2023

The Liana strives to provide our customers with a seamless online shopping experience. However, we understand that there may be situations where you need to return or exchange a product. Our refund policy is designed to make this process as straightforward as possible. Please read this policy carefully before making a purchase.

1. Returns and Refunds

We accept returns and offer refunds for eligible products within 15 days from the date of purchase. To be eligible for a return and refund, the following conditions must be met:

• The product must be in its original condition, unused, and in the same packaging as when you received it.
• Proof of purchase, such as an order number or receipt, is required.

2. Non-Refundable Items

Certain items are not eligible for returns or refunds. These include:

• Gift cards or e-gift cards.
• Downloadable digital products.
• Perishable goods (e.g., food items).

3. Return Process

To initiate a return and request a refund, follow these steps:

1. Contact our customer support team at info@the-liana.com or +92 327 2337262 to request a return authorization.
2. Once your return is authorized, you will receive instructions on how to return the product.
3. Pack the product securely, including all original accessories and packaging materials.
4. Ship the product back to us following the provided instructions.
5. After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Options

If your return is approved, you may be eligible for one of the following refund options:

Refund to the original payment method: The purchase amount will be refunded to the payment method used for the original transaction.

Store credit: You can choose to receive store credit for the refunded amount, which can be used for future purchases on our website.

5. Processing Time

Refunds are typically processed within 15 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution or payment method.

6. Shipping Costs

Shipping costs for the original purchase are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund. The returning of our product will also charge you a shipping cost, will not cover by the merchant or store

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work to resolve the issue and provide instructions on how to return the item if necessary.

8. Changes to this Policy

The Liana Store reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the top of the policy.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@the-liana.com or +92 327 2337262

Thank you for shopping with Liana. We appreciate your business and are committed to providing you with the best possible shopping experience.